Intercept Echo

Support

For bugs, gameplay questions, purchase issues, or anything else about the game, email support@nelsongrey.com. We read every message.

Common questions

I bought "Remove Ads" but still see ads, or on a new device

Open Settings inside the game and use "Restore Purchases." It reconnects your device to the purchase Apple already has on file — no new charge.

My progress didn't carry over to a new device

Progress is saved on-device and, on iOS, through Game Center. Make sure you're signed in to Game Center (Settings → Game Center) on both devices with the same Apple ID.

A puzzle seems unsolvable

Every puzzle in the game is machine-checked to be solvable within its move budget before it ships. If you hit one that genuinely looks stuck, email us with the transmission/letter or challenge name and we'll take a look.

I want to report a bug

Email support@nelsongrey.com with what you were doing, what you expected, and what happened instead — a screenshot helps.

See also our Privacy Policy and Terms of Use.