Memory Survival

Support

For bugs, gameplay questions, purchase issues, or anything else about the game, email support@nelsongrey.com. We read every message.

Common questions

I bought "Remove Ads" but still see ads, or I'm on a new device

Open Settings inside the game and use "Restore Purchases." It reconnects your device to the purchase Apple already has on file — no new charge.

My progress didn't carry over to a new device

Progress is saved on-device and, if you connect Game Center, synced through it. Make sure Game Center is connected in the game's Settings on both devices, signed in with the same Apple ID.

I don't want to use Game Center

You don't have to. The whole game works without it; connecting only adds leaderboards, achievements and cross-device progress.

I want to report a bug

Email support@nelsongrey.com with what you were doing, what you expected, and what happened instead — a screenshot helps.

See also our Privacy Policy and Terms of Use.